Your questions - our answers

Frequently asked questions for holidays in the mountains

We look forward to supporting you in planning your perfect hut holiday!

Questions about booking and payment

How do I book my hut?
You book directly via urlaubshuetten.com or write to us – we accompany you personally. The booking becomes binding with our written confirmation by email. Especially in high season it pays to reserve early.

Can I also book at short notice?
Yes, if the hut is free and the host can prepare it in time. We collect last-minute available dates especially for you – often at reduced prices.

Can I already book for Christmas, New Year’s Eve or the next season?
Yes. Many huts can be booked well in advance – especially sought-after periods like Christmas and New Year’s Eve should be secured early, as they go quickly.

What payment options are there?
The classic way: by bank transfer. Cash payment on arrival is possible if you expressly agree this with us beforehand. We do not offer card payment.

How does the payment work (deposit, balance)?
After booking, a deposit becomes due – depending on the hut 12 % or 14.4 % of the rental price (incl. 20 % VAT). You can see the exact amount in the description and in your booking confirmation. You transfer the balance directly to the host no later than 21 days before arrival. You will receive a reminder email in good time.

How do cancellations work?
The same cancellation scale applies to all huts, based on the rental price: up to 91 days before arrival only the processing fee in the amount of the deposit, 90–61 days 30 %, 60–31 days 60 %, 30–8 days 90 %, from 7 days 100 %. The good news: if we can re-let your hut for the period, no cancellation fees apply – only the processing fee remains.

Can I rebook?
Rebooking is possible up to 12 weeks before arrival – for the same accommodation and once per booking. For this we charge a 49 € processing fee including a new invoice.

What if I get ill?
We are sorry. Legally, however, illness or an accident unfortunately does not count as „extraordinary circumstances“ – then the normal cancellation scale applies. That is exactly what travel cancellation insurance is for, and we really recommend taking one out.

What happens if I do not receive my booking confirmation?
First check your spam folder. If there is nothing there, get in touch – we will send it again immediately.

Questions about the accommodation

How many people are allowed in the accommodation?
The maximum number of people is stated in the description and is binding. If your group grows, please let us know at the latest 3 weeks before arrival – then we adjust the price and the host prepares enough beds. More than the maximum occupancy is not possible.

Can my dog come along?
In many of our huts, yes. Whether yours is one of them is stated in the description – please register your four-legged friend right away when booking. In accommodations marked as pet-free it is unfortunately not possible.

Are the huts child-friendly?
Many are ideal for families, some have a cot and high chair. Tell us how old your children are and we will search specifically.

What facilities await me?
This varies from hut to hut and is stated in each description: fully equipped kitchen, Wi-Fi, sauna, hot pot or whirlpool, wood stove, barbecue. Almost all huts have cooking facilities and heating, most also Wi-Fi.

Are bed linen and towels provided?
In more than half of our accommodations, yes. If not, it is clearly stated in the description – often you can then book them additionally.

Do I have to bring kitchen or hygiene items?
Washing-up liquid, cloths and the basics are usually there. Whatever else you need is listed in our packing list.

Are there huts without electricity?
Yes. A few of our huts manage entirely without a power socket – heating and cooking are done with wood, light comes from candles and solar. If that is what you are looking for, you will find them specially marked with us.

Are there huts directly on the ski slope (ski-in/ski-out)?
Yes, some of our huts sit directly on the slope – in the morning you set off on skis right from the door. They are specially marked in the accommodation search; otherwise just ask us.

Questions about arrival and departure

When can I check in, when do I have to depart?
The exact times are in your booking confirmation. As a rule, check-in is between 3 and 4 pm, check-out by 9 or 10 am. If you are delayed, let the host know early.

How does the key handover work?
Usually in person by the host on site. You will receive all details after booking.

Do I have to bring ID documents?
Yes, please for all fellow travellers – also for those who join later. Every host in Austria is legally obliged to register his guests.

Where do I park my car?
Almost all huts have free parking on the property. Where, as an exception, this is not the case, it is stated in the description.

What if the access road is difficult in winter?
For some huts you need snow chains or four-wheel drive in winter. This is stated in the description, and we tell you beforehand what to prepare for.

Is there luggage transport if the hut cannot be reached by car?
For some alpine huts, yes – by tractor or luggage service. Just ask us, we will clarify this for your hut.

Can I arrive by train?
Quite possible for a number of huts – we mark this and help you plan the last kilometres.

Are there e-charging stations?
More and more accommodations and regions offer charging facilities – whether your hut has a wallbox is stated in the description. Please charge only there and not via a household socket: in wooden huts this is a real fire risk.

Questions about your stay on site

Who is my contact person on site?
The host – he knows his hut best. We can nevertheless be reached at any time if something does not work out.

What do I do if something is not right on site?
Please say so immediately – first to the host and additionally to us, ideally with a photo. Please report defects to us within 5 days, then we can quickly find a solution.

Is the final cleaning included?
Yes, it is included in the total price. You should nevertheless leave the hut broom-clean and with the dishes washed – just as you found it.

Where do I find information on additional costs, deposit and local tax?
Everything is stated in the description. We itemise the local tax separately for you already at booking. The vast majority of huts manage without a deposit – we ourselves do not collect one. If your host requires one, you will find out already at booking how high it is and how it is handled.

When do I get my deposit back?
Depending on the host, directly before departure or within 7 days afterwards – provided nothing has been broken. The deposit is handled directly between you and the host.

Is smoking allowed in the hut?
All our accommodations are non-smoking accommodations. Outside gladly – please with an ashtray and never stub out cigarettes in flower pots, wood piles or dry grass.

Are there barbecue areas or a fire pit?
Many huts have both, often wood is even laid out ready. Because almost all our huts are built of wood and often stand in the middle of the forest, we ask you to be careful: barbecue only in the designated spot, not on wooden balconies, and not at all when there is a forest fire warning.

May I sublet the hut or use it commercially?
No, our huts are exclusively for private holiday use. Tents or motorhomes on the property are also not allowed – usually it is agricultural land or a protected area.

Questions about facilities and extras

Is the kitchen fully equipped?
The majority of our holiday houses have completely equipped kitchens. See the description for details.

What coffee machine is there?
From filter to Nespresso: every accommodation is equipped differently – ask us what awaits you!

How does the Wi-Fi/internet work?
Almost all huts offer Wi-Fi, mostly free of charge.

Is there a sauna, a whirlpool or a hot pot?
We have alpine huts with sauna, whirlpools or hot pot – you will find the extras in each property description.

Is there parking on the property?
Yes, almost always – should this once not be the case, we help find a solution.

Are barbecue, fire pit, wood, fireplace or heating available?
Comfort and cosiness are important to us. Almost all huts are equipped with a wood stove, barbecue and heating option.

Can I arrive with more people than stated in the offer?
The maximum number of people is binding – for special wishes simply ask in advance, sometimes something can be arranged.

Specials & other topics

May I sublet the hut or use it commercially?
No, the huts are reserved exclusively for private holiday use.

Are there accommodation catalogues or brochures?
Digitally, you will find all accommodations and information on the website urlaubshuetten.com

What should I do if I have questions that are not answered here?
Write to us, call – we always help personally and add to the FAQ continuously.

Can I already book for the next season (e.g. Christmas/New Year’s Eve)?
Yes, many accommodations can already be booked for the coming season – especially popular periods like Christmas/New Year’s Eve should be secured early.

Which accommodations are located directly on the ski slope (ski-in/ski-out)?
We have special chalets and huts directly on the slope/mountains – they are specially marked in the accommodation search.

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